Acceptable Use Policy
Prohibited activities and responsible usage guidelines for CloudServe Apps services.
Last Updated: July 2026
About This Policy
This Acceptable Use Policy ("AUP") governs your use of RAMSIO CLOUDSERVE INFOTECH PRIVATE LIMITED's services, including CloudServe Apps products (ToolsChef, LAKSHYA, AssetMaestro, VantageVid, NexaSocial). In this AUP, "Company", "we", "us", and "our" refer to RAMSIO CLOUDSERVE INFOTECH PRIVATE LIMITED. This policy is part of our Terms of Service and violation may result in account suspension or termination.
Prohibited Activities
Illegal Activities
You must not use our services to:
- Violate any applicable laws, regulations, or third-party rights
- Engage in fraudulent, deceptive, or misleading activities
- Facilitate illegal activities or promote violence
- Infringe intellectual property rights (copyrights, trademarks, patents)
- Violate privacy rights or misappropriate personal data
Security Violations
You must not:
- Attempt to gain unauthorized access to our systems, accounts, or networks
- Breach, circumvent, or test security or authentication measures
- Upload viruses, malware, trojans, worms, or other malicious code
- Perform network attacks (DDoS, port scanning, packet sniffing)
- Intercept or monitor data without authorization
- Reverse engineer, decompile, or disassemble our software
Abuse and Harassment
You must not:
- Harass, threaten, stalk, or intimidate others
- Impersonate any person or entity
- Engage in hate speech or discriminatory behavior
- Post violent, graphic, or disturbing content
- Bully, defame, or harm others
Spam and Unwanted Communications
You must not:
- Send unsolicited bulk messages (spam)
- Use our services for phishing or social engineering
- Distribute chain letters or pyramid schemes
- Scrape or harvest email addresses or user data
- Use automated systems to send messages without consent
Resource Abuse
You must not:
- Excessively consume system resources or bandwidth
- Use our services to mine cryptocurrency
- Run automated scripts that disrupt service operations
- Create multiple accounts to circumvent limitations
- Share accounts or credentials with others
Content Violations
You must not upload or share content that:
- Contains illegal, fraudulent, or deceptive material
- Infringes on intellectual property rights
- Contains hate speech, harassment, or discriminatory content
- Is violent, graphic, or disturbing
- Involves adult content or material harmful to minors
- Contains confidential information belonging to others
- Violates any applicable laws or regulations
Competitive Use
You must not:
- Use our services to build competitive products or services
- Copy, reproduce, or redistribute our software or content
- Benchmark or performance test our services without permission
- Use our services to train AI models or machine learning systems
Enforcement
Monitoring and Investigation
We reserve the right to monitor usage to ensure compliance with this AUP. While we do not actively monitor all content, we may investigate suspected violations and cooperate with law enforcement.
Consequences of Violation
Violations of this AUP may result in:
- Warning: First-time minor violations may receive a warning
- Content Removal: Immediate removal of violating content
- Account Suspension: Temporary suspension of account access
- Account Termination: Permanent termination without refund
- Legal Action: Referral to law enforcement or legal proceedings
Appeals Process
If you believe your account was suspended or terminated in error, you may appeal by contacting [email protected] within 30 days. Include your account details and an explanation of why the action was incorrect.
Reporting Violations
If you become aware of any violations of this AUP, please report them to:
- Abuse Reports: [email protected]
- Security Issues: [email protected]
- General Support: [email protected]
Changes to This Policy
We may update this AUP from time to time. Material changes will be communicated via email or prominent notice in our services. Your continued use after changes constitutes acceptance of the updated policy.