Emberling Support

Effective date: September 19, 2026

Contact us

Have a question, found a bug, or just want to say hello? Email us at [email protected] — we read every message.

Frequently asked questions

Do I need an account to use Emberling?
No. Emberling has no sign-in and no account of any kind. Open the app and start — everything stays on your device.

Will I lose my data if I switch phones or reinstall?
Emberling doesn't back anything up automatically (there's no account to back it up to). Before switching devices, go to Settings → "Save a backup file" to export your data, then use "Restore from a backup" on your new device or after reinstalling.

How do I turn reminders on or off?
Settings → Morning reminder / Evening reminder. Both are optional and off has no penalty — Emberling never guilts you for skipping a day.

What does Emberling Plus include?
Plus lets you switch Emberling's warmth tint anytime and unlocks future content packs and gentle insights as they're added. Everything you already have — the check-in loop, hearth, wind-down, journal, and warm-days calendar — stays free, forever.

How do I manage or cancel my Emberling Plus subscription?
Subscriptions are billed and managed entirely through your app store account:

• iPhone/iPad: Settings app → your name → Subscriptions → Emberling
• Android: Google Play app → profile icon → Payments & subscriptions → Subscriptions → Emberling

Emberling can't cancel or refund a subscription directly — that's always handled by Apple or Google.

I made a purchase but Emberling still shows the paywall. What do I do?
Open Emberling Plus from the home screen and tap "Restore purchases." This re-checks your store account for an existing entitlement without charging you again.

Does Emberling collect my personal data?
No — see the Privacy Policy for the full explanation. Short version: no accounts, no analytics, nothing leaves your device except an anonymous purchase-verification check if you have Emberling Plus.

I'm struggling and need more than an app can offer. What should I do?
Emberling is a self-care companion, not medical care. Open the app and tap "I could use real support" (available from onboarding, the home screen, and Settings) for a list of free, confidential helplines for your region. If you're in immediate danger, please contact your local emergency services.

Legal

• Privacy Policy: https://cloudserveapps.com/apps/emberling/privacy
• Terms of Use: https://cloudserveapps.com/apps/emberling/terms

Emberling is a product of CloudServe Apps, a division of RAMSIO CLOUDSERVE INFOTECH PRIVATE LIMITED, Bengaluru, India.

© 2026 RAMSIO CLOUDSERVE INFOTECH PRIVATE LIMITED. All rights reserved.