Orbio Support

Effective date: September 19, 2026

Contact us

Have a question, found a bug, or need help with your account? Email us at [email protected] — we read every message.

Frequently asked questions

Do I need an account to use Orbio?
Yes. Orbio uses email sign-in (via Clerk) so your conversations, usage, and settings are saved to your account. Face ID / Touch ID sign-in is available once you've signed in once.

What's included in the free tier?
A monthly message allowance — currently 50 messages/month, enforced server-side — across two starter models (GPT-4o Mini and Gemini 1.5 Flash). Your exact limit and remaining messages are shown on the Home tab and reset at the start of each month.

What does Pro unlock?
Unlimited messages, all 6 text models (GPT-4o, GPT-4o Mini, Claude 3.5 Sonnet, Claude 3 Haiku, Gemini 1.5 Pro, Gemini 1.5 Flash) plus both image models (Flux 1.1 Pro, DALL-E 3), the multi-model Compare view, and Bring Your Own Keys.

How do I subscribe to Pro, or manage/cancel my subscription?
Tap "Upgrade to Pro" anywhere in the app. Subscriptions are billed and managed entirely through your Apple ID or Google Play account:

• iPhone/iPad: Settings app → your name → Subscriptions → Orbio
• Android: Google Play app → profile icon → Payments & subscriptions → Subscriptions → Orbio

Orbio can't cancel or refund a subscription directly — that's always handled by Apple or Google.

What is "Bring Your Own Keys," and does it stop Orbio from seeing my messages?
BYOK (Pro only) lets you use your own OpenAI, Anthropic, or Google API key instead of Orbio's shared one, so usage is billed to your own provider account. It does not stop your messages from going through Orbio's servers or being saved to your conversation history — see the Privacy Policy for the full explanation.

Does Orbio store my chats?
Yes. Every message you send and every AI response is saved to your account so your conversation history is there when you come back — that's true whether you're using Orbio's shared AI access or your own API keys (BYOK).

How do I delete a conversation or my whole account?
Delete individual conversations from the conversation list. To delete everything, go to Account → Delete Account — this is permanent and immediate, and removes your conversations, messages, files, usage history, and any stored API keys.

Can I export my data?
Account → Export My Data returns your account and subscription information. A full conversation-history export isn't available yet — email us and we'll help manually in the meantime.

Is my stored API key (BYOK) safe?
It's encrypted at rest (AES-256-GCM) and only decrypted in memory at the moment Orbio's backend uses it to call the provider on your behalf. We never display it back to you after you save it.

I made a purchase but Orbio still shows the paywall. What do I do?
Open the paywall and tap "Restore Purchases." This re-checks your store account for an existing entitlement without charging you again.

Legal

• Privacy Policy: https://cloudserveapps.com/apps/orbio/privacy
• Terms of Use: https://cloudserveapps.com/apps/orbio/terms

Orbio is a product of CloudServe Apps, a division of RAMSIO CLOUDSERVE INFOTECH PRIVATE LIMITED, Bengaluru, India.

© 2026 RAMSIO CLOUDSERVE INFOTECH PRIVATE LIMITED. All rights reserved.